About Us

Susan M. Schnorr, M.S., President of Training Insights, Inc. is passionate about sales, training and informal learning. She excels at creating training solutions that extend the learning from the classroom to the job so clients see tangible results.

Ms. Schnorr’s strong emphasis in Instructional Technology and experience with Fortune 100 companies give her clients an edge. She applies insights and strategies to help them achieve their specific learning goals.

Susan is knowledgeable in using best practices for Web 2.0 technology to reinforce the learning so managers and reps continue to see results, well after the initial training even has taken place. In short, she designs training that sticks.

She holds "Robert Mager Certifications" in Instructional Module Development, Criterion Referenced Instruction and Instructor-Led Training as well as other national certifications for facilitating sales, customer service and soft skills training programs. Sue holds a Master of Science degree in Instructional Technology from the Rochester Institute of Technology, with a concentration in Instructional Design.

Susan is an adjunct faculty member at Walden University, in the Master of Science - Instructional Design & Technology program. She has served as an adjunct professor in the Executive MBA program at St. John Fisher College in Rochester, NY, and has guest-lectured at the Simon Graduate School of Business at the University of Rochester and the Saunder's College of Business at the Rochester Institute of Technology. ​​​​​​​